Airtel is one of India’s leading telecom service providers, offering a wide range of services, including mobile networks, broadband, digital TV, and business solutions. Given the vast customer base, Airtel ensures efficient customer support through its dedicated customer care services. Whether you have a query, complaint, or request for assistance, Airtel’s customer care and team is always ready to help. Airtel customer care number as below.
Airtel Customer Care Numbers for Different Services
Below are the key contact numbers:
1. Airtel Mobile Customer Care
- Prepaid & Postpaid Users: Dial 121 for queries related to recharge, billing, offers, and network issues.
- Complaints & Grievances: Dial 198 to register complaints regarding network issues, wrong deductions, or any other service-related problems.
- Toll-Free Number: 1800-103-4444 (for general inquiries and support).
2. Airtel Broadband & Fiber Customer Care
- For Airtel Xstream Fiber and broadband-related queries, dial 121 from your Airtel number or call 1800-103-0121 from any other number.
3. Airtel DTH Customer Care
- Customer Support: Dial 12150 from your registered Airtel DTH number.
- National Toll-Free Number: 1800-103-6065 (for new connections and existing service inquiries).
4. Airtel Payments Bank & Wallet Customer Care
- For queries related to Airtel Payments Bank and Airtel Wallet, call 400 from your Airtel number or 8800688006 from any other number.
- Email Support: WeCare@airtelbank.com
5. Airtel Business Customer Care
- Enterprise customers can contact Airtel Business customer support at 1800-103-1111 for corporate telecom and digital solutions.
Alternative Ways to Contact Airtel Customer Care
Apart from calling the customer care numbers, Airtel offers multiple ways to reach their support team:
1. Airtel Thanks App
Airtel users can download the Airtel Thanks App from Google Play Store or Apple App Store. The app allows customers to check balance, recharge, manage accounts, and raise service requests.
2. Email Support
For non-urgent issues, customers can email Airtel customer support at 121@airtel.com for mobile and broadband services, and DTH@airtel.com for DTH-related queries.
3. Social Media Support
Airtel is active on social media platforms like Twitter and Facebook. You can tweet your issues to @Airtel_Presence on Twitter or post on their Facebook page for quick responses.
4. Airtel Customer Care Centers
Airtel has customer service centers across India. Customers can visit their nearest store for SIM-related services, broadband issues, or any other assistance.
5. Chat Support
Airtel also offers chat support through the Airtel website and the Airtel Thanks App, where customers can interact with virtual assistants and customer care executives.
Services Provided by Airtel Customer Care
Airtel’s customer care services cover a wide range of assistance for its users. Some of the key services include:
1. Account & Balance Inquiry
- Checking prepaid balance and validity.
- Postpaid bill details and payment options.
2. Recharge & Bill Payments
- Help with mobile and DTH recharges.
- Assistance with postpaid bill payments and offers.
3. Network & Connectivity Issues
- Reporting weak signals and network outages.
- Requesting new tower installations in low-network areas.
4. SIM Services
- SIM activation and deactivation.
- Requesting a replacement for a lost SIM.
- Upgrading to a 4G/5G SIM.
5. Internet & Data Services
- Assistance with mobile data settings.
- Support for Airtel Xstream Fiber broadband speed issues.
6. DTH Services
- Channel subscription and package changes.
- Technical troubleshooting for signal and setup box issues.
7. Airtel Payments Bank Services
- Help with account activation and transactions.
- Reporting unauthorized transactions or fraud.
8. Value-Added Services (VAS)
- Activating/deactivating caller tunes, international roaming, and other add-on services.
Frequently Asked Questions (FAQs)
Q1: How can I talk to an Airtel customer care executive directly?
To talk to an Airtel customer care executive, dial 121 for general queries or 198 for complaints. Follow the IVR instructions to connect to a representative.
Q2: What should I do if my SIM card is lost or stolen?
If your Airtel SIM is lost or stolen, immediately call 121 or visit the nearest Airtel store to block the SIM and request a replacement.
Q3: How can I check my Airtel prepaid balance and validity?
You can check your Airtel prepaid balance by dialing *123# or using the Airtel Thanks App.
Q4: Can I get support for Airtel services via WhatsApp?
Yes, Airtel offers WhatsApp support for customer queries. Save the number +91 99100 12345 and send a message to get assistance.
Conclusion
Airtel provides multiple ways for customers to connect with their support team, ensuring quick and efficient resolution of issues. Whether you need help with your mobile network, broadband, DTH, or payments bank, Airtel’s customer care is just a call or message away. With a range of helpline numbers, email support, social media, and in-person service centers, Airtel ensures a seamless customer experience.
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